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FAQ & Support

Mouse not detected
Make sure the Rockstick Mouse is plugged into the correct port.
Make sure to reboot your computer after you install the mouse driver.
Cursor moving by itself
A reflective surface may cause cursor drift. Put the Rockstick Mouse on a non-reflective mouse pad.
Cursor jumps or the Rockstick Mouse isn¡¯t moving smoothly
Check the bottom of the Rockstick Mouse to see if there¡¯s dirt on the underside of the mouse base. Make sure the optical sensor is not blocked and the feet on the bottom side are clean.
The cursor doesn't move after some time without usage
The wireless version will sleep after a few minutes without usage to save battery power. Just click any button to wake it up.
Don't know how to switch from right hand to left hand?
First, turn off the power switch under the mouse (Push the power button from ON to OFF), then turn it on (Push the power button from OFF to ON); Second, push the switch under the mouse from R to L.
Your thumb is not comfortable after long periods of computer usage
When you are not using the scrolling wheel, allow your thumb to rest in a relaxed position. A relaxed position for the thumb usually means that it is not on the top surface of the mouse. Frequent breaks are recommended during long periods of computer usage.
You have trouble with precise positioning
Just take off the finger ledge, and replace it with another according part, you can get utmost fingertip control.
The cursor doesn¡¯t move in the same direction with your hand
Make sure you hold the Rockstick Mouse in the correct position (you will encounter the same problem with any mouse if you don¡¯t keep it at the right angle).


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